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Warranty and Returns / If you experience any problems with your order, we'll solve them for you.

Are you unhappy with your purchase? Have you changed your mind? Don’t worry! At Webcartridge you have 15 calendar days from the receipt of your order to return or exchange your product completely free of charge (only mainland UK and Northern Ireland). Should the product be found to have a defect that prevents it from functioning correctly, the return period is two years from the date of sale. Would you like more information? Below we detail the steps you need to follow in each case:

I don’t like the product I received or I don’t wish to keep it

If less than 15 calendar days have passed since you received your order, you can exercise your right of withdrawal and request a refund for the order with no explanations needed.

How does this process work?

Send an email to [email protected] indicating the item(s) you wish to return (you can attach the returns form that you can find atthe end of this page, although this is not obligatory). If you prefer, you can also contact us via the order form in your Client Area. We will respond in the shortest possible time. However, there’s no need to worry; as long as you notify us within the deadline, our staff will be able to handleyour requestand the refund will be processed within the specified time frame. 

Our staff will then verify that the product satisfies our conditions for return. This means that it must fulfil the following conditions: 

If you meet the conditions, our customer service team will informyou on how to return the goods. If your return address is in mainland UK or Northern Ireland, this will service be completely free of charge for you (our customer service team will advise you on how to proceed to arrange a collection or will provide you with a delivery point where you can drop off the parcel, such as a Post Office).

Webcartridge - ECX Logistics Once we have confirmation of the return of the goods, we will proceed to issue your refund. The payment will be made within 15 calendar days and will be credited to the original payment method used for the purchase. Should it not be possible to refund your money using the original payment method, our customer service agent will request a bank account to deposit the refund into. This bank account must be in the SEPA.

The refund will cover the full price of the products as well as the original shipping costs. If you selected priority shipping, you will only be refunded the amount charged for standard shipping.The difference in cost of priority shipping and standard shipping will be deducted from the refund. In the event that the return of the order is partial, i.e. the refund is only applied to one of the products purchased, shipping costs will not be refunded.

Should the goods be returned from an address located outside mainland UK and Ireland and whenever we incur customs charges on receipt of the goods, these may be deducted from the amount to be refunded.

If, upon receipt of the product, we find that it does not meet our conditions for return (e.g. it is spent or used), we reserve the right to deduct a percentage of the total cost of the product or even the total cost of the product from the refund.

The product received is defective or does not work as it should

If more than 15 calendar days but less than 2 years have passed since you received the product, you may claim on the product warranty and request for the repair or replacement of the damaged item if repair is not possible.

Contact us by email at [email protected] or register a claim from your client area indicating the specific problem with the product. First of all, we will endeavour to solve whatever problem there may be with your purchase. If the product is defective, we will pick it up free of charge and return it to you repaired, or provide you with a new product. Should it prove impossible to repair or replace, we will provide you with a comparable product or one with improved features. If there is no way to repair the product and no alternative is available, we will refund the full amount paid.

Please note that some manufacturers require the warranty to be processed with them directly. In such cases, we will direct you to where to call or write and provide you with all the support you need.

If the returned product is under guarantee,Webcartridge will assume the costs of its return and subsequent delivery of the replacement product.

Returns form

To the attention of:

Company name: eCommProjects UK Ltd.
Address: 10 Philpot Lane, EC3M 8AA London, London (United Kingdom) 
Contact: [email protected]
Telephone: 0203 769 0358 
Tax ID Number: GB 362373694</></> I/we hereby declare that I/we withdraw from our contract of sale for the following goods purchased from your company. </> Date of receipt: </> In the name of:  </> Received at (address): </> Signature and date: